Case Effective law office solutions, INC Essay Example | Topics and Well Written Essays - 500 words

Case Effective law office solutions, INC - Essay Example Given the threat of existing rivals, the company ought to strategize and change customer relations which have been marked as the key cause of the deterioration. The current strategy of ELOS embraces more on advertising and sales promotion. The management has overlooked quality assurance and customer satisfaction and thus the failure. Note that the management has already noticed an increase in the number of complains. Markedly, lack of precise mode of receiving customer feedback has worsened the situation. As a counter measure, ELOS can consider instilling Customer relationship management (CRM) harmonizes sales, marketing and customer service (Goldenberg, 2008). Customers differ, have different tastes and expectations and thus the only way to satisfy them equally is to give them an opportunity to actively participate in decision making. It’s to my opinion that, an online platform that is managed from the main head-quarters can build a strong customer rapport. Essentially, the customer buyer interface should set standard that ensure high quality communication skills as well as accuracy and consistency of information. ELOS, marketing has been marked as successful and thus the management needs to shift some effort towards quality assurance. Legal offices need quality as most of their printings are official documents forwarded to their seniors. The clients need to maintain their reputation and a thus will put off any less quality printing regardless of the previous experience with the company. Therefore, ELOS ought to capture each client’s experience with immediate effect and correct if need be. Notably, a fault spreads more than a good doing (Johnston, & Marshall, 2013). Therefore, ELOS services should be focused on the customer needs rather than the organizations objectives. Quality should never be compromised with cost. Poor customer relation and quality deterioration has been marked as the cause of sales

The Role NGOs Play in Poverty in Developing Countries Essay

The Role NGOs Play in Poverty in Developing Countries - Essay Example As the essay declares the presence of poverty adds to these factors and makes the economic scenario worse for the developing nations. Thus one of the essential reforms in the developing nations is reducing the level of poverty.From the paper it is clear that  strategies for poverty reduction in a country include the various macroeconomic policies and social programmes that help in reducing poverty and stimulating economic growth. The social and structural programmes for reducing poverty in developing countries are designed after analysing the multidimensional effects of poverty. The ultimate objective of these policies is raising the quality of life of the poor. Generally such policies are associated with a deep involvement of the civil society. The civil society’s participation in the policies promotes the national ownership of the poverty reduction strategies. Poverty is a deep-rooted problem for any nation. Hence the strategies taken for its eradication also involve a lon g time horizon. This is the reason for the long-term perspective of poverty reduction strategie.   Various strategies are followed for poverty eradication in developing nations. The most popular among them is Ownership strategy. One of the most significant factors that contribute to the problem of poverty is the unequal distribution of economic resources, since this unequal distribution denies the access of economic resources to the poor. The ownership strategy of poverty reduction aims at an appropriate distribution of economic resources in the developing countries.